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Job Title Customer Services Officer x 8 posts
Job reference CCT157
Department Corporate Services Directorate
Grade Scp 04-17
Pay From: £19,264 To: £24,920 per annum
Hours 37 hours per week
Closing date 09 October 2022
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Job Description
We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support, and free parking.

Making A Difference as a Customer Service Advisor in our Contact Centre.

Our Customer Services Team provide a single point of contact and deal with a wide range of enquiries either from the contact centre or the reception desk for services including Blue Badge applications, refuse collections, parking, planning, land charges and council tax.

We are able to offer three grades of role depending on experience and full training is provided with knowledge progression. Applicants must be flexible and willing to work a rotating shift pattern between 8.00 am and 6.00 pm Monday to Friday and one Saturday per month. This is a hybrid-based role with a mixture of home working and office working at our St Helens base.

Experience of working within the public sector or local government and, or knowledge of tax and benefits is desirable, but we will also welcome applications from individuals who meet the essential criteria of the person specification and have experience of working within a customer service-based environment.

Interested to Find Out More?
You can review our full job description details, and person specification information here.

You are also welcome to contact us for a chat before applying by emailing us or sending your CV to

This post is subject to Basic DBS Disclosure.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
To apply click on the button below:
Job Application Packs
Applicant Letter.pdf
Application Form Non Disclosure Aug22.pdf
Job Description Customer Services Officer .pdf
Person Specification Customer Services Officer.pdf
Note: CVs should not be submitted as a replacement for the online job application form.