We are looking for a suitably qualified and experienced individual to work as a member of the Go Active Membership and Systems team, providing an effective systems support service for the Council’s Leisure Centres. Ideally, we are looking for someone with an understanding or experience of Leisure Centre customer services functions, who enjoys working as part of a team, has excellent communication skills with a good understanding of excellent service delivery.
You will be the first point of contact for staff, customers, business I.T. and software suppliers in relation to various Leisure Management systems, so the ability to prioritise and manage workloads, adhere to strict deadlines and maintain accurate records is essential.
You must possess excellent customer care skills and be able to produce user guidelines and training for front line staff plus clear information, guidance and support for customers.
Duties will include housekeeping, maintenance and development of various leisure software packages and databases, the production, analysis, reporting of KPI’s and data, plus trouble shooting and resolution of technical issues and faults.
Hours of work will be 37 hours per week and you will be required to work flexibly to meet the operational hours and needs of the service. The role provides a great deal of variety on a day-to-day basis with the opportunity to contribute to a very vibrant and successful front-line service. If you feel you are up for the challenge, we would love to hear from you.
Council employees are required to abide by the ethical standards embodied by the 7 NOLAN principles of conduct in public life. These include selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
We welcome applications from the BAME community
For an informal discussion please contact Jeff Barston via teams or mobile on 07971 616 530
