We Are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as A Referral and information Coordinator in MASH
We have a Referral and Information Coordinator role designed for an individual seeking a rewarding role within Children’s Services. You will be the first point of contact for families living in, and professionals working in St Helens to report safeguarding concerns for children in the region who do not have an allocated social worker. You will therefore be providing support, advice, and signposting to help protect children and young people from abuse and neglect. MASH is a multi-agency team and therefore you will benefit from working closely with other partner agencies and services within St Helens. This role includes:
- Receiving & appropriately directing calls in relation to children not open to Childrens social care from members of the public, family members or professionals
- Alerting MASH managers to immediate safeguarding concerns without delay
- Reviewing all service request forms from professionals and transferring the information onto the electronic system
- Seeking more information from professionals when required to ensure referrals are good quality
- Ensuring all key family details are recorded electronically including names, DOB, addresses, relationships, ethnicity, religion, language, and Nationality
- Providing a summary of CSC involvement with families to key professionals such as CAFCASS, midwifery and police
- Generating contact records which accurately record all information provided and shared during telephone calls
- Completing Chronologies of previous CSC history and involvement on all contacts created
This is an exciting opportunity for you to utilise existing skills and develop new ones. You will receive continuous support, development, and career progression opportunities on your journey with us. For some this could be support to train to be a qualified Social Worker.
The posts include some home working but will require you to regularly attend the St Helens office and travel around the St Helens and surrounding areas for training when required.
Interested to Find Out More?
You can review our full job description details, and person specification information here.
You are also welcome to contact us for a chat before applying by emailing us at joannepinches@sthelens.gov.uk
This post is subject to Enhanced DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
Thank you for your interest in working for us.
If you are experiencing issues with applying online, you can contact a member of the team at Recruitment@sthelens.gov.uk and a form will be sent to you to complete.
St Helens Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.
Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality
St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
