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This Post is available to INTERNAL AND EXTERNAL APPLICANTS
Job Title Careline Officer x 3
Job reference PECL43
Department Integrated Health & Social Care Services Directorate
Grade SCP 5 - 6
Pay From: £21575 To: £21968 per annum, pro rata. Plus Weekend Allowance and 20% allowance for Shift Working
Hours 37 hours and 18.5 hours x 2 per week
Closing date 16 December 2022
st helens council logo
Job Description
We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Careline Officer in Contact Cares
St Helens Council Careline Service offers residents of St. Helens a monitoring and response service 24 hours a day, 7 days a week. We are looking to recruit to a 37-hour post with the Careline Service. Careline Officers are trained to assess what type of assistance service users require, this could be calling family/key holder, Emergency Services or alternatively dispatching an officer to a service users’ home to offer assistance. In an emergency you will respond to service users' personal care needs in a caring and sensitive manner, respecting their dignity and privacy. Maintain their right to be independent and make choices even if a degree of risk occurs. You will monitor service users in sheltered housing accommodation in the absence of the Scheme Manager by way of the control centre or by a personal visit. Staff currently work a three-shift system on a ten-week rolling rota, which includes weekends and Bank Holidays.
Previous experience in a Control room and/or Care setting is required.

If you feel you can work both as part of a multi-disciplinary team and on your own, this post will suit you. You should also be willing to learn new skills and participate in identified training programmes to enable you to work in new ways.

Working for St Helens Council
· We will provide you with the necessary training and support to enable you to successfully undertake the role and on-going training will be provided as the service continues to develop.
· We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.
· We seek to create a positive, open and working environment.
· We offer attractive salary and relocation package
· We offer an excellent pension scheme
This Authority is committed to safeguarding and promoting welfare of adults, children and young people and expects all staff and volunteers to share this commitment.
You must have a full driving license.

Interested to Find Out More?
You can review our full job description details, and person specification information here.
For further information or an informal discussion, please contact Tillie Jones on 01744 676767
This post is subject to Enhanced DBS Disclosure

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality
St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

To apply click on the button below:
Job Application Packs
Applicant Letter.pdf
Person Specification - Careline Officer.pdf
Job Description-Careline Officer.pdf
Application Form Disclosure.pdf
Note: CVs should not be submitted as a replacement for the online job application form.