We Are St Helens Borough Council.
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as A Senior Secondary School IT Engineer
St Helens Borough Council are seeking to appoint a suitably experienced IT Engineer, to help support the IT services provided to those Secondary Schools supported by St Helens Council.
You must have proven ability with Windows server OS’s, Office 365 Administration, active directory and group policy. You will have experience of supporting end user devices, such as windows PCs, printers and iPads and audio/visual equipment. Some experience of networking is essential, such as patching, basic configuration and troubleshooting. You will part of and supported by the wider St Helens Schools ICT Team.
Any experience of Smoothwall and VMware would be an advantage.
Good customer service skills are essential. Experience of using a service desk is also required.
You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.
A minimum of three to five years’ experience working in an IT support environment is required.
The ability to communicate at ease with customers and provide advice in accurate written and spoken English, is an essential requirement of this post.
Service coverage hours are, Monday – Friday, 8am – 5.00pm, with a shift pattern of 8am - 4.30 or 8.30 - 5pm as agreed. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.
Interested to Find Out More?
For any further information about this post, please contact Maxine Morris (01744 676525 (Option 2).
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
