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Job Title Contact & Support Officer
Job reference SSACED7
Department Children & Young People Services Department
Grade 12-17
Pay From: £26,421 per annum To: £28,770 Per annum
Hours 37 hours per week
Closing date 29 November 2023
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Job Description
We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as A Contact and Support Officer Emergency Duty Team

A position has arisen for a Contact and Support officer for the Emergency Duty Team. The Emergency Duty Team are an out of hours emergency response social care team which cover emergencies in relation to Children, Adults, housing and mental health for the boroughs of St Helens and Halton.

The team are looking to appoint an enthusiastic, flexible, hardworking team member to join the service and assist the Team Manager in day-to-day operation of the team. They will contribute to the development, production and maintenance of procedures and codes of practice to improve quality of service delivery. The successful candidate will work flexibly in and out of hours dependent on the needs of the service. The officer will be responsible for rota arrangement for the team, and for the development and maintenance of manual computerised records/information systems and ensure these systems are kept up to date. The officer will report to and work alongside the Team Manager for the service.

Interested to Find Out More?

This post is subject to enhanced DBS disclosure.

You can review our full job description details, and person specification information here.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Thank you for your interest in working for us.
If you are experiencing issues with applying online, you can contact a member of the team at and a form will be sent to you to complete.

Equality & Diversity

St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
To apply click on the button below:
Job Application Packs
Application Form Disclosure Aug22.pdf
Job Description - CASO.pdf
Applicant Letter.pdf
Person Specification.pdf
Note: CVs should not be submitted as a replacement for the online job application form.