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Job Title Apprentice - Customer Service - Contact Cares
Job reference S728
Department Integrated Health & Social Care Services Directorate
Grade Apprentice
Pay From: From: £195.36 per week for the first year then relevant age related pay in accordance with the Minimum Wage and National Living Wage rates will apply To: From: £195.36 per week for the first year then relevant age related pay in accordance with the Minimum Wage and National Living Wage rates will apply
Hours 37 hours per week
Closing date 04 December 2023
st helens council logo
Job Description
We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as an Apprentice, within Contact Cares

An excellent opportunity has arisen to join our established Contact Cares Team - Front Door based at Nightingale House-Whiston Hospital. The apprenticeship is for a period of 15 months.

The successful candidate will provide administrative support to the team under the guidance and supervision of the Supervisor / Manager

Duties and Responsibilities:
Be able to communicate with a variety of people – both face to face and using telephone.
Assist in answering the telephone and taking accurate messages for other staff.

Receive, date stamp, sort and distribute incoming and external mail.

Provide clerical support including photocopying, e-mailing, preparing mail shots, shredding records and assisting in the completion of routine forms.

Assist with the accurate upkeep of electronic and manual records,

Accurate data input

Produce standard documents.

Operate office equipment e.g. photocopier, scanner, shredder, computer etc.

Participate in all aspects of training and development.

Interested to Find Out More?

You can review our full job description details, and person specification information here.
You are also welcome to contact us for a chat before applying by contacting Jenny Green, Team Manager – Front Door on 01744 676264

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

To apply click on the button below:
Job Application Packs
Apprentice Person Specification -Contact Cares.pdf
Apprentice Contact Cares Admin - Job Description.pdf
Applicant letter.pdf
Application Form - Non Disclosure.pdf
Note: CVs should not be submitted as a replacement for the online job application form.