Whether you are just starting out in your career, planning your return to the workplace or thinking of changing profession, apprenticeships are open to all age groups, offering a great opportunity to gain valuable skills, knowledge, capabilities and work experience whilst working towards a recognised qualification.
The qualification will be determined by previous experience / existing level of achieved qualifications and will be either Business Administration Level 3 OR Customer Service Practitioner Level 2. The apprenticeship will help you to develop the necessary skills and knowledge to progress within a modern and busy office environment.
You will assist the Teams to provide a professional administrative support service, including: -
- Provide general administrative support to the Team. This will include answering the telephone, photocopying, filing, data input and typing notes/reports on request and dealing with customers.
- Assist in producing reports from specialised ICT systems, after training and under supervision.
- Data checking and data cleansing.
- Deal with routine enquiries and correspondence from both internal and external customers.
- Assist with financial administration and assisting in monthly accounts and record-keeping.
You will:-
- have confident communication skills,
- be competent in Microsoft packages particularly word and excel
- be able to work as part of a team
- be able to demonstrate good organisation skills
- appreciate and be able to maintain confidentiality.
In return you will: -
- Earn while you learn on the 15 / 21-month programme
- Gain real life work experience
- Gain a Business Administration Level 3 qualification OR Customer Service Level 2
- Be paid the apprenticeship wage first 12 months and age related wage, in accordance with the National Minimum Wage and National Living Wage rates for the remaining months
- Get 24 days annual leave per annum
- Get access to our employee benefits scheme
- Be entered into our generous pension scheme
Council employees are required to abide by the ethical standards embodied by the 7 NOLAN principles of conduct in public life. These include selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.
Applicants from all races and ages, with any religion or belief, sexual orientation or gender identity are welcome.
For further information regarding the apprenticeship programme, please contact Julie O’Neill (julieo’neill@sthelens.gov.uk or 01744 676947).
