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Job Title Contact Cares Advisor
Job reference SCC33
Department Integrated Health & Social Care Services Directorate
Grade SCP 12 - 17
Pay From: £24496 To: £26845 per annum. Plus Weekend and Shift Allowance
Hours 37 hours per week
Closing date 30 January 2023
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Job Description
We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Contact Cares Advisor in Contact Cares

St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Borough Council is proud to be part of this partnership.

Contact Cares; has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy.

Contact Cares is also playing a vital role in the response to the Covid-19 pandemic, supporting vulnerable residents to access the relevant services in times of uncertainty and contributing to the local and regional Test and Trace Service.

Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.

Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries. You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters.

You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.

Working for St Helens Borough Council

· We will provide you with the necessary training and support including track and trace scripts and processes, adult and children safeguarding processes, system training, non-complex assessment training and much more to enable you to successfully undertake the role. On-going training will be provided as the service continues to develop.

· We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.

· We seek to create a positive, open and progressive working environment.

· We offer attractive salary and relocation package

· We offer an excellent pension scheme

· All Council workplaces have been assessed and are operating in accordance with social distancing guidelines.

Interested to Find Out More?

You can review our full job description details, and person specification information here.

For an informal discussion please contact Paula Duffy, Team Manager on 01744 674383


Equality & Diversity

St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan

Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
To apply click on the button below:
Job Application Packs
Contact Cares Advisor Person Specification.pdf
Applicant Letter (3).pdf
Contact Cares Advisor Job Description.pdf
Application Form Non Disclosure.pdf
Note: CVs should not be submitted as a replacement for the online job application form.