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Job Title Technical Service Desk Analyst x 2 posts Trainee grade Scp 4, Junior grade Scp 5-6, Practitioner grade Scp 7-11
Job reference CCF201
Department Corporate Services Directorate
Grade Scp 4 Trainee, Scp 5-6 Junior, Scp 7-11, Practitioner
Pay From: £21,189 per annum To: £24,054 per annum
Hours 37 hours per week
Closing date 07 February 2023
st helens council logo
Job Description
We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a ICT Technical Service Desk Analyst
Two vacancies have become available for highly motivated individuals who want to play a key part in the delivery of ICT services and support to our customers.

Working flexibly on-site and from home, you will be part of a multi-faceted team, dealing with enquiries from users of a varying technical and professional standing.

The individuals we are looking for will have;

· Experience of working within a demanding customer-focused front-line service, ideally within an IT Service Desk environment
· Good written, telephone and face-to-face communication skills
· Ability to work on your own at times and use your initiative and multitask
· Good IT skills and use of IT hardware, software operating systems and packages
· Access to your own vehicle
· Knowledge and understanding of ITIL (Information Technology Infrastructure Library) environments would be an advantage

It is important that you can cope with a demanding workload, work to tight deadlines, and be able to support other team members with the overall responsibilities of the service in a fast-paced, ever-changing environment. You must be flexible in your approach to work to meet the needs of the service and have a desire to develop and learn further skills.

The successful candidates would preferably have experience of the preparation, deployment and support of ICT and could be brought in at the Junior grade. However, as the post is career graded, a Trainee appointment would be considered, and appropriate training provided to bring them up to the Junior and Practitioner levels.

The standard operating hours for this post are 8:00am to 5:15pm Monday to Friday working on a rota basis.
However, this post requires the flexibility to cover service demands as and when required e.g. between 8:00am and 6:00pm Monday to Friday.

Interested to Find Out More?

You can review our full job description details, and person specification information here.
You are also welcome to contact us for a chat before applying by emailing Jennifer Platts at

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here

St Helens Borough Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
To apply click on the button below:
Job Application Packs
Application Form Technical Service Desk Analyst.pdf
Person Specification Technical Service Desk Analyst.pdf
Applicant Letter.pdf
Job Description Technical Service Desk Analyst.pdf
Note: CVs should not be submitted as a replacement for the online job application form.