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This Post is available to INTERNAL AND EXTERNAL APPLICANTS
Job Title ICT Services Support Officer
Job reference CCF184
Department Corporate Services Directorate
Grade scp 07-11
Pay From: £22,369 To: £24,054 per annum
Hours 37 hours per week
Closing date 11 December 2022
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Job Description
We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as an ICT Services Support Officer
A vacancy has become available for a highly motivated individual who wants to play a key part in the delivery of ICT services and support to our customers. Working within the IT Technical Service Desk, you will primarily be responsible for user administration including the creation, modification and deletion of network and email accounts. You will also be responsible for creating, modifying, and deleting IT assets in our Service Desk system.

The individual we’re looking for will have:
Experience of working within a demanding customer-focused front-line service, ideally within an IT Service Desk environment
Good written, telephone and face-to-face communication skills
Ability to work on your own and use your initiative and multitask
Good IT skills and use of IT hardware, software operating systems and packages
Knowledge and understanding of ITIL (Information Technology Infrastructure Library) environments would be an advantage

It is important that you can cope with a demanding workload, work to tight deadlines, and be able to support other team members with the overall responsibilities of the service in a fast-paced, ever-changing environment. You must be flexible in your approach to work to meet the needs of the service and have a desire to develop and learn further skills.

This post is primarily home based but the individual would be expected to attend site when necessary.

Interested to Find Out More?
You can review our full job description details, and person specification information here.

You are also welcome to contact us for a chat before applying by emailing Jennifer Platts at jenniferplatts@sthelens.gov.uk

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
To apply click on the button below:
Job Application Packs
Applicant Letter.pdf
ICT Services Support Officer Person Specification.pdf
ICT Services Support Officer Job Description.pdf
Application Form.pdf
Note: CVs should not be submitted as a replacement for the online job application form.