St Helens Council Careline Service offers residents of St. Helens a monitoring and response service 24 hours a day, 7 days a week. We are looking to recruit to a 37-hour post with the Careline Service.
Careline Officers are trained to assess what type of assistance service users require, this could be calling family/key holder, Emergency Services or alternatively dispatching an officer to a service users’ home to offer assistance.
In an emergency you will respond to service users' personal care needs in a caring and sensitive manner, respecting their dignity and privacy. Maintain their right to be independent and make choices even if a degree of risk occurs.
You will monitor service users in sheltered housing accommodation in the absence of the Scheme Manager by way of the control centre or by a personal visit.
Staff currently work a three-shift system on a ten-week rolling rota, which includes weekends and Bank Holidays.
Previous experience in a Control room and/or Care setting is required.
If you feel you can work both as part of a multi-disciplinary team and on your own, this post will suit you. You should also be willing to learn new skills and participate in identified training programmes to enable you to work in new ways.
Working for St Helens Council
• We will provide you with the necessary training and support to enable you to successfully undertake the role and on-going training will be provided as the service continues to develop.
• We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.
• We seek to create a positive, open and working environment.
• We offer attractive salary and relocation package
• We offer an excellent pension scheme
This Authority is committed to safeguarding and promoting welfare of adults, children and young people and expects all staff and volunteers to share this commitment.
This post is subject to Enhanced DBS Disclosure.
You will be required to be a car driver with a valid driving licence and access to a vehicle.
Council employees are required to abide by the ethical standards embodied by the 7 NOLAN principles of conduct in public life. These include selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
We welcome applicants from the BAME Community.
For further information or an informal discussion, please contact Tillie Jones on 01744 676767
