We are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council, which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
This is an exciting opportunity to join the team and we are seeking to employ an enthusiastic individual to the role of Revenues and Benefits Officer.
You will have experience of working in Local Government and ideally have knowledge of the Capita One Revenues & Benefits System and the Information@Work Enterprise document imaging system.
The successful candidate will be responsible for dealing with and processing applications for assistance from vulnerable households or individuals who are in crisis. A knowledge and understanding of the various discretionary schemes Local Authorities are responsible to administer will therefore be required.
Empathy and decision-making skills against defined standards, policy and procedures will play an important part in the job role. You will have experience of data input to computerised systems, scanning and indexing and the ability to update and maintain accurate records.
You must have good communication skills both written and verbal, be customer focused, have the ability to deal with complex enquires and work unsupervised in a demand lead setting. Experience of using Microsoft products, web based services and email will also be required.
We would particularly welcome applications from those who have knowledge and experience of administering Housing Benefits and or Council Tax discounts, exemptions and reliefs.
This is a permanent position working 37 hours per week on an agile basis and is a career graded position. Remuneration will depend on knowledge and experience of the position.
If you think you have the necessary skills and enthusiasm to meet this demanding role, then we would very much like to hear from you.
Interested to Find Out More?
You can review our full job description details, and person specification information here.
For an informal discussion please contact Karen Hatton, Team Manager on 01744 674326
This post is subject to Basic DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
